How can a server effectively upsell menu items?

The effective approach to upselling menu items lies in suggesting complementary items and sharing personal favorites with enthusiasm. This method is grounded in creating a positive dining experience for guests rather than simply pushing the most expensive items. When servers enthusiastically recommend dishes they genuinely enjoy, it not only fosters a connection with the guests but also enhances their overall experience by providing personalized recommendations that elevate their meal.

This technique allows servers to tailor their suggestions based on guests' preferences and the dining context, making the recommendations feel thoughtful and relevant. For instance, if a server knows a guest enjoys seafood, they might recommend a wine that pairs well with a specific dish or a side that complements their entrée choice. By focusing on enhancing the meal rather than just the check total, servers can demonstrate their expertise and build rapport, which can lead to increased sales in a natural and inviting manner.