How does Hillstone approach customer service?

Hillstone emphasizes a customer service approach that prioritizes attentive and personalized service to every guest. This method is rooted in the belief that each guest should feel uniquely valued and cared for during their dining experience. Providing personalized service involves actively engaging with guests, understanding their preferences, and anticipating their needs to enhance their overall experience. This creates a warm and inviting atmosphere, fostering loyalty and encouraging customers to return.

In contrast, options such as ensuring speedy service and quick tables emphasize efficiency over the quality of personal interactions. While prompt service is important, it should not come at the expense of genuine engagement. Utilizing technology to enhance guest interactions can be beneficial but should complement, rather than replace, personal connections. Following standard scripts may result in mechanical interactions that lack the warmth and individuality that make dining at Hillstone memorable. The company's approach celebrates the human element, making each guest's experience as unique as they are.