How does Hillstone define professionalism among its staff?

Hillstone defines professionalism among its staff by emphasizing the importance of respect, reliability, and a commitment to quality service. This definition showcases the core values that contribute to a positive dining experience. Demonstrating respect encompasses treating both guests and coworkers with dignity, fostering a collaborative work environment. Reliability ensures that staff can be counted on to fulfill their responsibilities, which is crucial in a fast-paced restaurant setting. A commitment to quality service goes beyond just completing tasks; it involves anticipating guest needs and going the extra mile to provide an exceptional experience.

While extensive experience in the restaurant industry can be beneficial, it is not the sole determinant of professionalism as outlined by Hillstone. Similarly, formal attire may convey a sense of professionalism, but it alone does not embody the broader principles of respect and service that Hillstone values. Avoiding interaction with guests runs contrary to Hillstone's commitment to fostering connections and providing attentive service, which are essential elements of their operational philosophy. Thus, the focus on respect, reliability, and quality service encapsulates the essence of what Hillstone expects from its staff as models of professionalism.