How does Hillstone recommend making guests feel welcomed?

Making guests feel welcomed is a fundamental aspect of the hospitality experience, especially at Hillstone. The recommended approach emphasizes acknowledging their presence and offering a warm welcome, which sets a positive tone for the entire dining experience. This means making eye contact, smiling, and using a friendly tone of voice, which components are vital for creating an inviting atmosphere.

When guests feel recognized and valued as they enter the restaurant, it fosters a sense of belonging and comfort. This initial interaction can significantly influence their impression of the restaurant, encouraging them to relax and enjoy their meal. The welcoming environment laid out by this approach can enhance guest satisfaction and lead to repeat business.

In contrast, greeting with indifference, lacking eye contact, or taking their order immediately without any acknowledgment fails to establish that welcoming environment. These approaches can make guests feel neglected or rushed, which detracts from the overall dining experience.