How does Hillstone train new employees on menu knowledge?

Hillstone focuses on engaging employees in comprehensive menu tastings and interactive sessions as part of their training approach. This method allows new staff to not only learn about the ingredients and preparation methods but also to experience the flavors and presentation of the menu items firsthand. The interactive nature of these sessions promotes discussion and questions, fostering a deeper understanding of the menu beyond just reading about it.

Experiencing the dishes directly helps employees to effectively communicate their knowledge and enthusiasm about the menu to guests. This experiential learning fosters confidence in their ability to recommend dishes and answer questions, which is essential in providing excellent service.

In contrast, methods like written manuals or lectures may not offer the same level of engagement or practical experience, which can lead to gaps in both knowledge retention and the ability to convey that information to customers in a lively and informed manner.