How should you react if a guest requests to speak with a manager?

When a guest requests to speak with a manager, it is essential to remain calm and attentive while listening to the guest's concerns. This approach demonstrates a commitment to excellent customer service, ensuring that the guest feels heard and valued. By promptly notifying a manager, you are facilitating a timely response to the guest's needs, which is crucial in maintaining a positive dining experience.

This reaction not only addresses the guest's request but also provides an opportunity for the management to resolve any potential issues effectively. Engaging with the guest in this manner cultivates an environment of open communication and can help de-escalate situations that may arise, ultimately reflecting positively on the restaurant's reputation.

In contrast, refusing to involve a manager or ignoring the request would leave the guest feeling dissatisfied and undervalued, while telling them that the manager is not available does not address their immediate concern and could aggravate the situation further. Overall, the proactive and attentive response is key to resolving issues and enhancing guest satisfaction.