What action should you take if a guest requests a dish that is not available?

When a guest requests a dish that is not available, the most appropriate action is to inform the guest and suggest alternatives. This approach demonstrates attentiveness to the guest's needs and shows that you value their dining experience.

Notifying the guest about the unavailability of their requested dish is crucial because it keeps them informed, allowing them to make other choices without feeling frustrated or neglected. By also suggesting alternatives, you provide options that might satisfy their cravings or dietary preferences, enhancing their overall experience at the restaurant. This proactive service can also lead to increased satisfaction and a positive impression of the restaurant, as it reflects a willingness to accommodate and engage with guests actively.

The other options, such as ignoring the request or only informing kitchen staff, can result in a negative dining experience for the guest. Apologizing and leaving the table, on the other hand, fails to address the situation effectively and may leave the guest feeling dismissed. Thus, the focus should always be on clear communication and offering assistance to maintain a welcoming atmosphere.