What is an effective way to manage wait times for guests?

Keeping guests informed and offering drinks or snacks is an effective way to manage wait times because it helps to create a positive experience for the guests while they await seating or their meals. Communication is key in hospitality, as guests appreciate knowing how long they can expect to wait. By providing updates, you reduce uncertainty and frustration, making guests feel valued and respected.

Additionally, offering drinks or snacks can enhance their waiting experience, keeping them comfortable and engaged. This approach not only fosters goodwill but can also increase the likelihood of guests returning in the future, as they feel cared for during their wait. Overall, keeping guests informed and providing refreshments are proactive strategies that contribute to overall customer satisfaction.