What is the first step in ensuring quality service at Hillstone?

The first step in ensuring quality service at Hillstone is to ensure consistent delivery of high-quality service and food. This foundational principle sets the standard for the entire guest experience. By prioritizing quality, the restaurant establishes a reputation that encourages customer loyalty and satisfaction. When the service and food are consistently high-quality, it creates a welcoming and enjoyable environment for guests, which keeps them coming back.

Focusing on the other elements, such as taking orders quickly or upselling items, is important but comes later in the service process. If the core quality of service and food is not maintained, then the speed of service or the ability to upsell loses its value since guests are unlikely to appreciate or return if their experience is subpar. Similarly, minimizing interaction with guests goes against the ethos of creating a warm and engaging atmosphere that Hillstone aims to provide. Quality service starts with the commitment to excellence in both food and service, making it the essential first step.