What is the procedure if a guest has a food allergy?

The correct approach when handling a guest's food allergy is to confirm the details of the allergy, inform the kitchen, and suggest safe menu options. This procedure is critical for ensuring the safety and well-being of the guest. By confirming the details, you show that you take the guest’s concerns seriously and are committed to providing a safe dining experience. Notifying the kitchen is essential because it allows chefs to take necessary precautions in food preparation to avoid cross-contamination and ensure that the food served meets the guest's dietary needs. Additionally, suggesting safe menu options demonstrates attentiveness and care, helping the guest feel supported and valued.

Other approaches, such as ignoring the concern, would completely disregard the guest's health and safety, which can lead to severe consequences. Upgrading their order as a solution is not relevant because it doesn't address the fundamental issue of the food allergy. Finally, only informing the kitchen if the guest insists undermines the proactive measures that should be taken regarding food safety. It’s vital to take such concerns seriously without waiting for the guest’s insistence.