What should servers do if they are unsure about a guest’s order?

When a server is unsure about a guest’s order, the best course of action is to ask the guest for clarification. This approach prioritizes clear communication and ensures that the server understands the guest's needs accurately. Clarifying the order directly with the guest helps to avoid potential misunderstandings or mistakes that could lead to dissatisfaction or errors in the food served. This practice not only enhances the guest's overall experience but also demonstrates attentiveness and professionalism, showing that the server values the guest's preferences.

Engaging the guest in this way fosters a positive interaction and helps build a rapport that can improve the dining experience. In contrast, guessing or making assumptions about what the guest might want can lead to errors that could negatively impact the guest's experience. Relying solely on past orders may not reflect the current preferences or choices of the guest, and consulting another server without first addressing the guest may delay the service and could come across as inattentive. Therefore, seeking clarification directly from the guest is the most effective and courteous approach.