What should you do if a guest expresses dissatisfaction with their meal?

When a guest expresses dissatisfaction with their meal, it is crucial to respond appropriately to ensure they feel heard and valued. A sincere apology acknowledges the guest's experience and validates their feelings. By asking for specifics, you gather important information that can help in resolving the issue more effectively. Offering to replace the dish or provide an alternative demonstrates a commitment to customer satisfaction, showing that the restaurant genuinely cares about the guest's experience.

This approach not only aims to rectify the current situation but also fosters loyalty and trust, potentially turning a negative experience into a positive one. Guests will appreciate the proactive steps taken to address their concerns, which enhances their overall perception of the restaurant and encourages them to return in the future.